• Security – Fort Knox guarantee
• Access – “Mum I need my teddy”, 365 days guarantee
• Dryness – Dryzabone guarantee
• Spotlessly Clean – “I’ll eat my dinner off the floor” guarantee
• Size promise – The perfect fit guarantee
• Price – We won’t be beat PLUS guarantee
• Service – If you don’t love us guarantee
• +1 – No tears, I’ll take all the risk money back guarantee

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At Store-it we pride ourselves on our great customer service and our clients’ satisfaction. We personally guarantee that you’ll be more than satisfied with our storage service.

We don’t just talk the talk; we walk the walk as well. This is not just any old guarantee, it’s my word.

Mike Price

Director of Store-it

P.S. You may think that this is absolutely absurd and wondering why?

The answer’s simple. It is my aim to never have a dissatisfied customer.

You may think I’m crazy…

…but this is not the case. Although I’m taking a huge risk in being out of pocket, it doesn’t matter. Why doesn’t it matter? Because I know our dedicated team put in the hard yards; they have the passion and they too want to see you happy. We go above and beyond to ensure the safety of your personal or commercial goods. Rest assured, they’ll always be in good hands.

 

	Security – Fort Knox guarantee   Our state-of-the-art security system is the most advanced security system on the market – you won’t find anything like this in any other self-storage facility in Wellington. We’ve got it all: electric and razor wire fences, 24/7 CCTV cameras, individually alarmed units, random security guard patrols and continuous monitoring. We give Fort Knox a run for their money when it comes to security.
	Access If you end up your kid in tears crying that he or she needs their favourite toy, but you accidentally packed it away in your storage unit, never fear you can come and pick it up any day of the week. We understand that sometimes things don’t go to plan or that you suddenly need something that you thought you wouldn’t need and that’s why we guarantee you can have access to your possessions any day of the year whether it be a Monday, Sunday or even Christmas day.
	Dryness  At Store-it, we give you a dry-as-a-bone guarantee. We can assure you that all your goods will remain 100% dry while they are stored in our Wellington storage facilities. It’s highly unlikely that your possessions will suffer from water damage while stored in our secure storage facility and if by a very rare chance something does occur, we’ll either repair or replace the damaged goods at no cost to you, no questions asked. Our water damage guarantee covers any kind of damage caused by leaks, spillage or flooding by our Store-it staff. However, this does exclude mould on your goods as we can’t take any kind of responsibility for the state of the goods when you bring them into our self-storage facilities.
	Spotlessly Clean Our beautifully smooth epoxy concrete floors are kept in the best condition. No other floor anywhere is treated in the same way. So much work goes into keeping our sites perfectly clean. The floors are swept regularly and before you move your goods in they’re steam cleaned, sprayed with insecticide and disinfected which means there’s no chance of dirtying or damaging your goods when you move in. We’ve got a dedicated cleaner who goes out of his way to keep the sites spotlessly clean. We are told they are the cleanest storage sites in Wellington – they’re so clean that I’d have no problems sitting down and eating my lunch off them. We guarantee that they surpass the cleanliness standards.
	Size promise We promise you that you’ll never have to fork out unnecessary cash for space you don’t need.* We’ll guide and advise you on how much space you need for your storage requirements. You won’t believe how much you can actually pack into a smaller space – it’s all about maximising the use of the space and packing your storage unit properly. We promise we won’t tell you that your goods will fit into a smaller unit than they can, and when you arrive with your goods sell you a bigger unit. * Subject to unit availability.
	Price  We try hard to give you the best storage prices in Wellington while maintaining our award winning service. Our affordable storage prices include the security of your goods, state-of-the-art of the art security, fire protection, clean facilities and of course a professional and friendly service. All of this is excellent value for money which is the main reason why 8/10 of our clients list value for money as the main reason they chose Store-it. We make sure to keep our prices competitive. We’re constantly checking out our competition and the local and regional marketplace so we can set our storage prices in accordance to the rest and give you the best value. Of course we know that like in anything, you’re going to want to shop around first and check out what your money can give you in terms of storage. We encourage you to check out other self-storage facilities in Wellington and compare the cleanliness, security, dryness and customer service of others as compared to Store-i. That’s why we offer you our – “We Won’t Be Beat PLUS guarantee”. If you do happen to come across a facility for storage in Wellington that beats us in price for the exact same sizes storage unit with the same features and benefits, we’ll match the price. If this happens, all you’ve got to do is provide one of our friendly team members with a written quote from another storage facility and we will reduce our self-storage unit cost and match our competitors. Not only this, we also guarantee that this storage price will go unchanged for a minimum of 12 months. What other company do you know who’s willing to do that?
	Service – If you don’t love us guarantee  We’re passionate about customer service and stand by this passion 100%. If you’re not 100% happy with the service you receive from my team, we want to hear from you so we can fix it – pronto guaranteed.
	+1 –I’m going to put it out there; I guarantee they’ll be no tears over lost or damaged goods. I’m so confident you’ll be completely satisfied with our service and premises I’m willing to take the risk and offer you a full money back guarantee if you find anything not up to scratch. Yes, you heard right…You’ll get every single cent back* if you encounter any problems or aren’t happy. Of course we’re going to ask you why – we want to know what you’re not happy with so we can learn from our mistakes. If you’re really not happy, we’ll refund you 100% to cover the self-storage unit costs of the last month. If we’re able to deal with the issues and fix them and you’re still not completely satisfied and you wish to move your belongings to a different self-storage facility in Wellington, we’ll even pay the charges incurred to move your goods to that said facility – this is our way of apologising and saying sorry for any inconvenience and disappointment we may have caused you.